SHIPPING POLICY

We understand that you are excited to receive your order. At Cathleen's Boutique, we do our best to ensure that the shipping process goes as smoothly as possible.

Average Delivery Times
We are committed to providing the best value for money. That’s why we choose to ship products directly from our supplier. This allows us to significantly save on transportation, storage, packaging, and shipping costs, and offer the products at a fair price. Every order is processed within 24 hours, and the average delivery time is 6 - 12 business days. 

Track Your Order
Want to stay updated on the delivery of your package? You can track your order via our Track & Trace page. The Track & Trace information is available online 2 - 3 days after your order.

Click here to track your order

Questions about your order?

Click here to contact our team

or send an e-mail to: info@cathleensboutique.com

We understand that you want to know when to expect your order, and we strive to fullfill our promise. However, please note that unforeseen circumstances, such as extreme weather conditions or delays with carriers, may affect the delivery time. Thank you for your trust in us!

Lost Packages

In the unlikely event that a parcel is lost in transit, Cathleen's Boutique follows a clear policy in accordance with international shipping standards. Once a parcel has been handed over to the shipping carrier, responsibility for the parcel's safe and timely delivery lies with the carrier. However, as part of our commitment to customer satisfaction, we aim to support our customers wherever possible in resolving such situations.

If tracking information indicates that a package has been delayed significantly or declared lost by the carrier, customers must notify our customer service team within 30 days of the shipping confirmation. We will then contact the carrier to confirm the parcel’s status.

In confirmed cases of loss during transit, Cathleen's Boutique will provide a one-time replacement of the original item(s), free of charge. Please note that we do not issue refunds for lost parcels, as the loss occurs after dispatch and is the responsibility of the external shipping service.

By placing an order with Cathleen's Boutique, customers agree to these terms regarding shipping risk and resolution.

Please note: Like many other online shops, we are very busy and there may be delays due to the geopolitical situation. Please take this into account when placing your order. We will do our best to ship your order as soon as possible. To ensure your order is dispatched today, please contact us via email. Our service team will be happy to help you find the right solution.