RETURN & REFUND POLICY

We’re sorry to hear you’re not satisfied with your order! We want to make the return process as smooth as possible for you.

Return Policy

You can return your order within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Our warehouse is located in Asia, so be aware of potential shipping costs. The cost of return shipping typically ranges between $20 and $40. We recommend using a Track & Trace service for your return, as we cannot be held responsible for lost returns.

Follow these 3 simple steps to return your product:

Step 1: Contact Us
Email us at info@cathleensboutique.com with your order number and the reason for your return. We’ll guide you through the next steps.

Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.

Never send the return to the sender; we will provide you with the correct address after you have contacted us. You, the customer, are responsible for the shipping costs of returning the product.

Right of Withdrawal
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not primarily related to his commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of withdrawal
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has received or has taken possession of the last goods. Since we work with a fully automated system, orders are processed immediately after they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

In order to exercise your right of withdrawal, you must inform Cathleen's Boutique by means of a clear statement (e.g., by e-mail) of your decision to withdraw from this contract. The withdrawal is completed when we have received the goods. The costs of returning the goods are the responsibility of the buyer.

Registration for Shipments in Transit
Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then send them back to us. You can, of course, inform us of your cancellation in advance. In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of Withdrawal
If you withdraw from this contract, we must reimburse to you all payments received from you, with the exception of delivery costs (with the exception of the additional costs resulting from your choosing a different method of delivery than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your withdrawal from this contract and receive the goods. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of this reimbursement.

ALL RETURNS WILL BE SENT TO OUR CENTRAL DEPARTMENT IN ASIA AT THE CUSTOMER'S EXPENSE.

Central department address:

Widing Ecom Co.，Ltd, the 23rd, ZhongHuiQinLing Building, DaLingShan

Town: DongGuan City
Zip code: 523820
Province: Guangdong
State: Guangdong
Country: China